Shipping policy

Shipping Policy

All items in our store are made to order. This means your product is printed and produced only after you place your order, rather than pulled from pre-made stock. This lets us offer a wider range of designs without waste, but it also means production takes a little longer than shipping from a ready-stock warehouse.

Production Time
Please allow 5–10 business days for your order to be produced before it ships. This does not include shipping time. During busy periods (holidays, promotions), production may take slightly longer — we'll notify you if there's a significant delay.

Shipping Time
Once your order has been produced, shipping times are:

  • UK: 2–7 business days
  • Europe: 3–8 business days
  • USA & Canada: 3–8 business days
  • Rest of world: 5–15 business days

Total delivery time = production time + shipping time.

Order Tracking: Once your order has been shipped you will receive a confirmation email with tracking details.

Multiple Items
If you order multiple items, they may be produced at different facilities and could arrive in separate packages, sometimes on different days. This is normal for made-to-order products and doesn't mean anything has gone missing.

Address Accuracy
Please double-check your shipping address at checkout. Since each item is produced specifically for you, we're unable to redirect a package once production has started. If a package is returned due to an incorrect address, reshipping costs may apply.

Delays
Occasionally, factors outside our control (customs, courier delays, high demand) may extend delivery times. We appreciate your patience and will help resolve any issues as quickly as possible.

Questions
If you haven't received your order within the estimated timeframe, or have any questions about your shipment, contact us at [your email] and we'll look into it right away.

If you have any questions about your order please contact us at dezonestore@hotmail.com

Please Note: While we always aim to deliver within the stated timeframe, occasional delays may occur due to customs, weather conditions or courier delays. Dezone is not responsible for any delays once the order has been dispatched and is in the hands of the courier.